Supplier contact information

Depending on your question, you can find the right channel to contact us from the list below.

Invoice and payments-related questions

Support needed	Contact
Sending invoices through any of the preferred channels: e-invoicing, PDF invoices, or Key-In services	Contact Basware support by filling in this support form
Invoice handling and payment-related questions, such as invoice content requirements, invoice payment status, or payment reminders.	Send an email in English to: supplier.queries@cargotec.com

 

Sourcing and purchasing related questions

Type of purchases	Contact
Indirect: Purchases required to operate the business (e.g. Facilities, Utilities, IT, Logistics, Marketing & Communications, MRO & Investments, Personnel Services, Professional Services, Travel & Events, Fleet.)	For questions about the sourcing process including supplier selection and contracting, send an email in English to: sourcing@cargotec.com
	For questions about purchasing and delivery activities, send an email to English to: store@cargotec.com
Direct: Purchases directly related to Hiab products’ production (e.g. Parts, Raw Materials, etc.)	Please contact your representative from Hiab Sourcing.